Privacy Policy

Introduction

SecureShift respects the privacy of people who contact the business. Personal information is handled in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

SecureShift is a rigging and logistics business serving Cape Town and the Western Cape. The website publishes the contact numbers (+27) 082 652 2212 and (+27) 084 322 0876. Privacy and Information Officer enquiries may be directed to SecureShift through the Contact page.

Personal information we collect

Information submitted through an enquiry or quotation request may include your name, company name, email address, telephone number, location, service requirement, equipment or load information, preferred date and other information you choose to provide.

Website operation may also involve limited technical information such as browser and device details, IP address, security logs and cookie information.

How information is collected

Information may be collected when you complete a website form, call SecureShift, send an email, contact SecureShift through WhatsApp or otherwise communicate about a service requirement. Technical information may be generated when the website is accessed.

Purposes of processing

Personal information may be processed to respond to enquiries, understand project requirements, prepare quotations, provide requested services, coordinate logistics, communicate with customers, manage business relationships, maintain appropriate records, improve website functionality, maintain security, prevent abuse and comply with legal obligations.

Lawful processing

SecureShift processes personal information only for lawful and legitimate purposes. Depending on the circumstances, processing may be necessary to respond to a request, take steps at a person’s request, perform or discuss a service arrangement, comply with a legal obligation, protect legitimate interests or rely on consent where consent is required. A quotation enquiry is not automatically marketing consent.

Enquiries and quotations

Information submitted through a quote request may be used to understand the requested work, assess service suitability, contact the enquirer, prepare a quotation, coordinate logistics and provide the requested service. A request for a quotation does not itself confirm an order.

Communication and direct marketing

SecureShift may communicate with you about an enquiry or requested service. The business will not treat every enquiry as consent to receive marketing. Where direct marketing is sent electronically, applicable consent, identification and opt-out requirements will be respected. You may request that marketing communication stop.

Cookies

The website may use necessary WordPress, security and functionality cookies. Further information is available in the Cookie Policy. Optional analytics or marketing cookies are used only where enabled and permitted by the applicable website settings.

Analytics

Where website analytics functionality is enabled, limited technical and usage information may be processed to understand website performance and improve the service. Analytics information is not used to turn a quotation enquiry into marketing consent.

Service providers and operators

Personal information may be processed by operators and service providers who support website hosting, email delivery, form handling, security, maintenance or analytics. Such parties may process information only for the relevant operational purpose and subject to appropriate safeguards.

International transfers

Some technology providers may process information in countries outside South Africa. Where this occurs, SecureShift will apply the safeguards required by applicable law and use providers for legitimate operational purposes.

Data security

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. No electronic transmission or storage system can guarantee absolute security.

Data retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, provide services, comply with legal obligations or resolve disputes. Information that is no longer required is securely deleted, anonymised or disposed of where reasonably practicable.

Data subject rights

Subject to applicable law, you may request access to personal information, correction or updating, deletion where applicable, information about processing, objection to certain processing, and withdrawal of consent where consent is the applicable basis. You may also request that direct marketing stop.

Access and correction requests

Requests may be submitted through the Contact page or by calling (+27) 082 652 2212. SecureShift may need to verify the identity and authority of the requester before responding.

Complaints and the Information Regulator

If you have a concern, please contact SecureShift first so that it can be considered. Where applicable, you may lodge a complaint with the Information Regulator of South Africa.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services or applicable legal requirements change. The latest version will be published on this page.

Contact information

For privacy enquiries, contact SecureShift through the Contact page or call (+27) 082 652 2212 or (+27) 084 322 0876.